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Support & FAQ

Something not working? Check the questions below first; if you can’t find your answer, email us — we usually reply within 24–48 hours on business days.

Contact

Include your account email, device model and the steps that reproduce the problem — it speeds things up a lot.

Frequently Asked Questions

My design failed — what happens to my room allowance?

If the generation failed because of an error on our side, the room is returned to your allowance automatically and shows up in your usage history. There is no refund for generations rejected under the content rules or made from an unsuitable photo; write to us if you think that’s a mistake.

How should I take the photo?

Shoot from a corner of the room, in daylight if possible, holding the phone horizontally. Showing the walls, floor and windows improves the design. No people in the photo.

How do I cancel my subscription?

Subscriptions are managed by the store: on iPhone, Settings → Apple ID → Subscriptions; on Android, Google Play → Payments & subscriptions. After cancelling you keep access until the end of the paid period.

I changed phones and my subscription is missing

Make sure you are signed in with the same store account and tap Restore purchases in the app; your subscription is re-verified.

I want a refund

Subscription payments go through the store, so refund requests do too:

Are the products in the design real?

Yes; items are matched by visual search to real products in stores. When there is no exact match you see a “Closest match” label. Prices and stock belong to the store and can change.

How do I sign in? I forgot my password

Signing in works with an email address and a password, with Sign in with Apple or with Google Sign-In; there is no phone-number sign-in. If you forgot your password, tap Forgot password on the sign-in screen and we email you a reset link. Accounts created with Apple or Google have no password — you sign in with the same button.

I saw objectionable content in the community

Open the post’s menu, tap Report this post and pick a reason; we review reports within 24 hours. A post that reaches a report threshold is hidden automatically. You can also block the person from the same menu — blocking is mutual. If you cannot reach the app, write to support@aurahomeai.shop. The full rules are on the Community Rules page.

Can I share a design I made?

Yes — sharing is your choice, and nothing is posted on its own. The community carries two kinds of posts: a product (its photo, purchase link and price) and a room design you generated (its image, with an optional title and note). The room photo you uploaded is never shared; what goes out is the design made from it. If your profile is private, only your followers see your posts and they never enter discover. If your profile is public, your posts can appear in discover, where engagement such as likes and saves plays a part in the ranking. You can remove a post at any time. A “See it in my room” result — a product placed into the photo of your own room — cannot be shared.

My post was not published

The title, note and tags of every submission — product post and design post alike — pass through the same automated filter before it goes live: text against the rules, contact details such as a phone number, address or bank account, and pushes into messaging apps are rejected. A product post’s photo also goes through automated image moderation: it does not go live if the frame is not one single product (a room photo, a person, a screenshot, a collage) or the purchase link is invalid. The image in a design post is a frame the app generated itself, so no separate image moderation is applied to it — you need to check before sharing that no recognizable person, home address or door number is left in the frame. If a frame against the rules does go live anyway, anyone can report it: a post that reaches a report threshold is hidden automatically, and reports are reviewed within 24 hours. The reason is shown on screen; fix it and submit again.

Which devices are supported?

Current iPhones, iPads and Android phones/tablets; exact system requirements are listed on the store page.

I want to access or delete my data (GDPR / KVKK)

Email support@aurahomeai.shop; we respond within 30 days. To delete your account entirely, see the account deletion page.